STATEMENT – COVID-19

STATEMENT – COVID-19


Update – 24th March 2020

We are still open and will keep our customers up-to-date about any changes in our operations.

Our staff is available on the phone (0161 928 7308) and by email (sales@quelfire.co.uk and technical@quelfire.co.uk) to answer any of your queries you may have.


17th March 2020

We are closely monitoring and taking advice regarding the COVID-19 outbreak from authorities and relevant organisations on board, as well as doing everything in our power to contribute to improving the situation. We have put the necessary precautionary measures in place, such as introducing more rigorous sanitisation procedures and allowing our non-operational staff to work from home.

Whilst the wellbeing of our people, customers and business partners remains our priority, we are committed to keeping our operation as smooth as possible with minimal disruption; to keep supplying our customers with the products they need and the high standard support they are used to.

Production, stock and deliveries. As normally, we hold large stocks of all our standard products, they are available for next day delivery, and will be for the foreseeable future. Our core products are manufactured in the UK with no substantial reliance on imported raw materials. We are also working closely together with our freight partners to ensure uninterrupted supply. We keep monitoring the situation and will notify our customers of any changes.

Meetings and training sessions. With the health and well-being of our staff at the forefront of all we do, we are suspending all face-to-face meetings and training sessions until further notice. We are embracing technology such as videoconferencing and our team remains available through these channels. We are cancelling all training sessions scheduled for the next few weeks, they will be rearranged to a later date for when the situation is better understood and resolved. In the meantime, we highly recommend taking advantage of the online version of our CPD presentation, which is a 45-minute video, covering the same topics as the face to face CPD training and is available from here: www.quelfire.co.uk/onlinecpd

Technical support. We remain at your service to continue providing you with our unparalleled technical support. We are here to help you with any questions you may have regarding the design or installation of firestopping systems through a number of channels, including email (technical@quelfire.co.uk), through our website via LiveChat or contact forms, and on the phone (0161 928 7308). We are suspending any site visits until further notice and will ask you to send drawings or photos/videos taken of the applications/installations in question to us by email wherever possible.

We will be issuing updates on our website and our LinkedIn channel (https://www.linkedin.com/company/quelfire) whenever necessary.

As usual, we keep our spirits high, we make the best of the situation and remain positive.

If you have any concerns or questions, please feel free to get in touch:

0161 928 7308

sales@quelfire.co.uk

www.quelfire.co.uk

 

Keith Wells, Managing Director