How to use the Technical Information Collection Form (ICF)?
Help us to help you!
When it comes to service penetration sealing, there are many required variables, from different types of walls and floors to different types of services and fire ratings. These variables make a difference in determining the most suitable firestopping installation detail for the application in question. For us to provide you with the most relevant tested detail, we need as much specific information as possible.
For example, when it comes to a heating pipe, in addition to the size (diameter) of the pipe, the details of the substrate penetrated, and the required fire rating, we would need to know the material of the pipe (copper, plastic, or steel), whether it is insulated, and the thickness of any insulation. We must also know whether the application is a single or multi-service penetration.
To collect all this information most efficiently, we designed the Quelfire Technical Information Form (ICF) as an online and downloadable form that you can complete and return by email. See the links below.
(If you would like to browse, filter, and find the most suitable detail yourself, you can use our Standard Installation Detail Library or download our QuelSelector tool.)
Please see the video guide below on how to use the ICF:
Complete the online Information Collection Form
Download the PDF version
ICF
Alternatively, download the PDF version of the Information Collection Form (ICF), complete it, and send it to technical@quelfire.co.uk
For other technical resources and helpful information, please visit our help page:
Go to HelpMay I just say how impressed I was with the speed of enquiry to a solution from the technical team.
As a firestopping installation company, we find Quelfire’s technical team very helpful with any onsite detail queries. The technical team is quick to respond to queries. If they cannot help, they usually list alternative ways of finding an answer, which has often helped us as a company. They also provide additional information to ensure the details are understood.
Every time I have sent an email regarding technical advice, I have always received a response quickly and with the exact details I require. I have dealt with many technical teams in my short period, and Quelfire's technical team is the most efficient and professional. I know whatever detail I require; they are always on hand to guarantee me a speedy, clear, decisive response.