Quick Returns Checklist
✅ Your return application is within 30 days of the order date
✅ The item is a standard stock product (custom sizes and made-to-order items can’t be returned)
✅ Goods are unused and in their original packaging
If all of the above applies, you’re ready to fill in the form!
Frequently Asked Questions About Returns
Who can submit a returns form?
Who can submit a returns form?
If you’ve purchased directly from Quelfire and need to return an item, you can submit a returns application using our online form above. If you ordered through one of our distributors, they’ll be happy to handle your return directly.
How long do I have to submit my return?
How long do I have to submit my return?
Please submit your application within 30 days of your order date. This helps us process it quickly and keep things straightforward for you.
Once approved, how long do I have to send the goods back?
Once approved, how long do I have to send the goods back?
Once we confirm your return, we’ll ask that the goods are sent back within 5 working days. If they arrive later than this, the application will no longer be valid – but you can always submit a new one if needed.
How do I get the goods back to you?
How do I get the goods back to you?
You’ll just need to arrange and cover the cost of getting the goods back to us.
Many customers choose a tracked or insured service for peace of mind. We can’t take responsibility for any goods damaged or delayed in transit.
Are there any charges for returning goods?
Are there any charges for returning goods?
Yes – a handling and restocking fee of at least 30% will be deducted from your credit note. We’ll always confirm the amount before processing the credit.
Can I return any product?
Can I return any product?
We’re happy to accept returns on standard stock items. Custom-sized products or items made to order can’t be returned, as these are created specifically for your project.
Will I get a full refund?
Will I get a full refund?
Once your goods arrive, we’ll carry out a thorough quality check. If they’re in resalable condition, we’ll issue a credit note, minus the handling & restocking fee.
What if the goods are damaged on the way back?
What if the goods are damaged on the way back?
If anything is damaged or delayed during the return journey, we may not be able to issue a credit. Using a tracked, insured service gives the best protection.