Meet Tiffany, the voice of our customer service, who tells us about what it is like to be on the first line for customer enquiries at Quelfire.
I joined Quelfire in the summer of 2018, after finishing my studies. Having previously done work experience in the construction industry, I discovered how rewarding and fulfilling it can be to work on improving customer experiences that lead to greater customer satisfaction.
If you call or email Quelfire on a regular basis, you have almost certainly been in contact with me as normally I am first on the line for customer service enquiries and general incoming calls. I am also responsible for processing your orders and generally ensuring your experience with us is of the highest standard.
On a daily basis, I need to ensure that all the enquiries are distributed to the relevant teams, and they are responded to in a timely and professional manner. The team here is very responsive and proactive; we are constantly looking at ways to improve in order to make our customer service even more efficient.
Quelfire’s culture is refreshingly cheerful and empowers exceptional teamwork. The culture here inspires me to do the very best for our customers and the team.
Off the job, you’ll typically find me enjoying the outdoors – generally something that gets the adrenaline going; pursuing my passion for photography; or spending time with family and friends.